I have had issues with UPS plenty of times in the past and this was the last straw. I have missed the delivery 3 times because they always delivered the package with 3-5 hours delay and the customers cannot stay home all day long waiting for them. I told them to take it to a drop off point but they ignored me and everyone I talked to from Customer service was very rude and not helpful at all. On the 4th try they said that they will deliver it to a drop off point finally but it wasn't there. Communication and service makes it extremely difficult. From now on I will also avoid companies that deliver through UPS unfortunately.
