If I could give UPS negative stars I would. They are a nightmare to deal with. Customer service is a joke. At times I thought I was talking to a robot. Turns out they were just reading from a script. Don’t fall for the, “ my manager will say the same thing”. I was trying to get my package delivered to an access point due to previously ordering the same package and UPS not delivering it to my address. I was told to call UPS back when I ordered my package to schedule it for a pick up at an access point. When I called back, UPS told me it was already shipped and I couldn’t change it to an access point. After speaking with a manager, they agreed to switch it to an access point close to my address. Tracking said it had been delivered to the access point but no address was provided. After about a week of telling me to be patient and wait for the address, they came to the conclusion that it had been lost. I told them that it was delivered the week prior to the access point and they said to just wait. I had the shipper call. They told the shipper that they would contact me in a couple hours to provide me a pick up location. UPS never called. I waited a few more days and contacted UPS for the address with no luck. I had my Husband call and demand the address they provided an address but told him it might not be there. We drove 4 1/2 hours to the address they provided the package was there. Safe to say I would never recommend UPS.
