I recently bought 4 ultra light down jackets in their sale, 3 jackets arrived in 2 separate parcels. I waited a few days before contacting them, thinking I might receive the 4th jacket shortly after. Nothing has arrived, still missing. I contacted their customer service who sent a missing items form to fill in, pdf form. I've requested an editable form so that I don't need to purchase additional software and faff around converting the pdf into a editable document.I've sent a few emails but have had no answer from them. I can't call as Uniqlo conveniently don't have a customer service number and the chat service is an obvious computer bot so no chance of contacting a human who will resolve this issue!!!
