On the 23/04 I purchase an item an Uniqlo's Oxford Circus shop and after I tried it at home I decided that it is not the right fit so I went to my local Uniqlo shop in Angel to exchange this.I was told that the items I want to exchange this for total to 20£ less than the original item and I have to shop for £20 more pounds if I want an exchange. I asked whether I can then return the exchanged items and I was told that I will lose the right of return for the exchanged items. I paid on one of the self-service machines and I was never made aware of these significant terms that affect my purchase. I was told that this significant conditions are on the receipt for my original purchase - I am looking at my receipt now and the receipt doesn't explain that exchanges are only allowed for the original amount. I am also looking at the Returns conditions on Uniqlo's website and these don't explain that either!This approach taken by Uniqlo is ultimately pressuring people to shop more and spend money they don’t want to spend. It is not fair to ask people to spend more money than what they want to spend or in some cases afford to spend or to push them to incur additional costs for travelling to the original shop the item was bought where they can accept a full or partial return.I am very disappointed with this brand and I feel that this is not ethical therefore I will not be a customer again!
