uniqlo

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HORRIBLE UNAVAILABLE CUSTOMER SERVICE

HORRIBLE UNAVAILABLE CUSTOMER SERVICE. Possibly the worst customer service, for such a large retailer, globally.I ordered a product; however, I thought I didn't order it because I received no confirmation of the order, until a ebole later every other retailer I've ordered online with gives you an immediate confirmation that you've ordered the goods.I then went on to order another product, shortly after the first, and saw the first product still in the cart, so in my mind I hadn't actually placed the first order and then I proceeded to pay for both items. 30 minutes later I get 2 confirmations for orders. The end result is that I'm going to receive two units of the same item that were in both orders. Their live chat bot is useless and very limited.The bot tells you that someone will be in touch with you and they're not. I sent an email with no response.It's impossible to resolve the issue until you've received an item that you didn't want to receive in the first place. If I could give them no stars or less than no stars I would. Not only is there system weak, they make you spend a lot of time trying to figure out how to resolve when there is actually no resolution until you receive the goods and then have to go through their whole process of returning. BASED ON ALL OF THE REALLY BAD REVIEWS CS IS OBVIOUSLY SOMETHING THAT UNIQLO IS NOT PAYING ATTENTION TO.

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Date of experience: Nov 01, 2021