I was given a cashmere jumper for Christmas by my mum. My mother is 80 and did not include the receipt. For Receipts in the 21st-century the barcode is scanned for the product which corresponds to the receipt yourself. In any other shop, this is the case and you don't need to provide an old school physical receipt to exchange a product. Uniqlo won't take returns on that basis. So I went in to their flagship store to see if I could exchange this for another item. It transpires that if you're over 6 foot three, you're discriminated against by Uniqlo. They don't stock any 36 leg or double XL products. These are only found online and they won't allow you to return a product in store to get something online that fits. Don't use Uniqlo. Customer service is a disgrace. I spoke to Nina in their customer service who is rude and recalcitrant. Ruggerio the supervisor was equally useless.
