Uniqlo's clothing is great and the quality is fine. So why only two stars? They use Hermes to deliver their orders and in my area Hermes is terrible. With my last order Hermes managed to drop my package at someone's door (not my area). The website showed "delivered". I had to spent time to get Hermes to admit that the package wasn't delivered. I reported this on the Uniqlo website twice but I never got a receipt so I had to raise a case with Paypal. Later I found out there is a chat function on the website. Using this I was able to contact an Uniqlo employee but after the initial contact I didn't hear anything anymore. In the mean time I opened a case on Paypal to get a refund and it's thanks to Paypal and my own efforts that I was successful after more than two weeks. During the whole process Uniqlo was unresponsive and slow to act. It shouldn't be like that. I understand there are frauds active but why would I lie? I've spent a couple of hundred £££ would I steal from them (because that is how I felt - there was little trust from their side). Unfortunately because of this experience I will not order from Uniqlo again. And as there is no Uniqlo store in my area it means they lost me as a customer. Aftersales and careful selection of your delivery partners is important!
