uniqlo

1.4
1.4 from 2.0K Reviews and Ratings
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Deserve no stars for their New returns…

Deserve no stars for their New returns policy. I've been buying from uniqlo since early 2000 and always enjoyed their products and prices. Recently they have put in place a very customer unfriendly returns policy in place. If you purchase anything online, you can no longer return it in store. You can only return by post but have to pay postage. Alternatively, you can exchange the item/s in store but it must be done within 28 days (ridicules). Which means, if you don't find your size in store or cannot find anything else you like then tough. You are stuffed and you will not get your money back. I'm seriously thinking of not shopping from uniqlo. I'm sure they coulden't careless but its important for people to be aware of their returns policy.

1
Date of experience: Mar 27, 2023