This review is specifically about how Uniqlo dealt with the return of a defective item. It took ten weeks to get a refund for an item of clothing that, once removed from packaging, had a clear hole. The item was relatively low value (£12.90) but Uniqlo insisted on multiple photos to show the issue, even though I originally sent 3 photos that were very clear. I don’t live near a store (over two hours away) but in hindsight this would’ve been far quicker. Even when Uniqlo confirmed they would provide a refund, they did nothing to try and rectify the issues with the amount of time it took, and took a further 20 days to process a payment. Purchasing online and in store has generally been good, but this experience means I will avoid using them in future - it is entirely their issue that the product was substandard - making it this difficult to rectify, rather than offering good customer service to correct the problem, is not acceptable in my opinion.
