I am so upset by the treatment I received in the Oxford store. I was returning a jumper I had bought my husband for Christmas. The jumper was unworn, in perfect condition with all the tags except the price, which I had removed as it was a present. Despite this, I was refused an exchange as I had removed the price. This is a rule I have NEVER come across before-. We were ready to exchange the jumper for goods in excess of the receipt amount and were therefore ready to spend more in the shop. As a result of this rule we have a jumper which cost £70 which we can't exchange. I will never shop there again.
