Click and collect was a fail, customer service even worse. They made a mistake with my click and collect order just before Christmas. I tried to get my actual clothes - they couldn't find them & then claimed i had received them! Then when I wanted a refund it took 3 weeks and about 10 different 'agents' before I claimed it. They were pushing pack all the way, trying to avoid refunding me - it felt really sketchy and amateur. Make sure you screenshot any conversations on their live chat - they will forget or 'misplace' any evidence of conversations otherwise.They have some errible bots in support(I hope humans have not been trained to act like this) & a lack of any seniority or management in their customer service.Their clothes are decent, but I can't risk more online orders since there is a good chance I'll lose my money and then get lost in their customer support for another few months...
