Complete fraud this place. I returned an item online and ordered it online. They say you can do this within 60 days. I did 2 days after I got the item. I sent it with the packing slip and returns sticker and it didn't come back to me so it's out there. I returned first class 1-3 day delivery. It has been over a month and they say if it has been 30 days they will refund you. They told me they can't refund me without the order in hand. I don't have the order, I can't reship it, I don't know where it is, and I didn't get my money back. They are holding my money and I have never heard of this. I didn't think Ulta was a bad company but now I see it is and I won't ever order from them again. I read other comment and on their twitter everyone's make up is coming in broke. Order from Ebay. Their stuff is new and you actually get your item safely. They should get in trouble. I ran out of ideas. I escalated my issue and all. I literally lost money and my items. Not my fault they are disorganized. Customer first I thought.
