Horrible online customer service. Called in because Ulta shipped my order to an address I haven't been at in 7 years. When my default address is my current home, and have used it several times with NO issues. The woman on the phone told me in order to ship to a new address they would have to get a return to sender. So, basically she told me I am SOL. She didn't even care to work with me at all. No empathy or anything. Couldn't even ship me out a new order that was only $80. That is chump change for this company. I have been a customer of Ulta since I was 14 years old. Extremely disappointed in their lack of empathy, and help.
