ulta

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Comenity bank & Ulta are the worst…

Comenity bank & Ulta are the worst companies that i have ever had to deal with! Comenity will issue a credit card and then shut it down when they feel it suits them, with no explanation. They say that they run risk reports but i don't have an issue with my victoria secret or justice credit card (also comenity). I also have paid on time (2x a month) and always over my minimum! My Victoria secret card has 15 years of proof! I also do not have anything bad on my credit! The only thing that would of impacted it in the last year was selling and buying a new house. So maybe they shut my card down because i didn't have a mortgage on my account for a few months! Who know!? I know they don't!!!Is Ulta going bankrupt and they need to start shutting off credit cards? Maybe... if you read reviews of comenity this seems to be a recurring issue. They have no respect for your personal credit or the history on your account. The fact that Ulta offers double/triple points for card holders is a joke. I was a diamond member and used my card all the time for points! They randomly shut down my credit card so now i can't get my points. I called Ulta and they didn't care... in fact they happily stopped my emails and closed my account. SCREW ULTA, i will never shop there again! Looking forward to see what Sephora has to offer!

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Date of experience: Aug 12, 2020