The customer service on shipping address change was awful. I input the correct address but when I clicked on 'submit' online, the system automatically switched it back to a previous address. Ulta customer support said they could not change the address. They asked me to refuse the package when it was delivered. But when the postman delivered the package, he did not knock the door so I was not aware of the delivery. I just called 'Ontrac', the shipping service partnered with Ulta. Again, they said nothing they can do and ask me to contact Ulta... It's a circle, back and forth and nobody helped me. What Ontrac customer told me was incorrect. They told me they can change the address for me once it arrives in their PHX facility location, and I can call them to change it. But the package only stayed there for 3 mins and out for delivery. How could I manage to change the address within such a short transition time? TOTALLY FRUSTRATION for both companies: ULTA BEAUTY and ONTRAC shipping.
