I was supposed to get a free gift with my $150 order, but didn't get it. I contacted Ulta online & they blame me for not getting the gift, & refused to make the issue right. Before I checked out, the page showed me what my gift was, but didn't give the option to add it to my cart. It didn't say I had to add it to my cart & didn't give me the option. The page showed me the gift I was receiving. It's not my fault, that the Ulta online page didn't work correctly or give me the option to add it. I received a picture of the gift included with my order. I've shop at Ulta for many years & never had this issue before. The online CS Rep & the supervisor don't value their customers. They should have made this right in some way. Send a substitute free gift, give a credit, or have me drive to an Ultra location so I may receive it. The only reason I ordered my products online & not at my store is because the IT cosmetics product I wanted was only available to purchase online. I asked them to please be honor what was promised, to make this right. The respectful & honest thing to do. The Customer shouldn't be responsible for Ulta's online system mistake! Ulta chose to screw the customer. I'm very dissatisfied with their service. It's sad that Ultra doesn't value their faithful customers enough to keep their business, when they were done wrong, at the fault of Ulta. Very unprofessional of them to not take responsibility for their mistske. I'm sad for myself & other customers that they have ripped off. I just want other people to know so the same thing doesn't happen to them. I will take my business elsewhere, where it is appreciated.
