Absolutely horrible customer service. I have been a platinum member for years (must spend $500/year). I made an online purchase for a buy 2 get 2 promotion. My pricing was not correct and when I asked for an adjustment ($7.50 refund) they refused. Nobody would send me to another department as I requested. I verified that they were willing to lose a customer over $7.50 and they said they are just following policy and cannot help me anymore.
