I will no longer be doing business with UltaYour company failed big time.An order placed on December 1st in plenty of time for Christmas was returned by Ulta because they told me one of the many items I ordered was no longer available. Why not ship the remaining items? Why return a package already out for delivery?The customer service rep should have had those items express shipped to me knowing that I never requested the refund and that part of the order was a Christmas present for my mom. She did check and they were still available at the time of our phone call.I never heard of a store representative requesting a refund . Who gave them that right? The available items should have been shipped and whatever item was missing should have been listed as backordered or out of stock. It is pure stupidity to return the available items and issue a refund without the customer's knowledge.I also lost out on the free gift with Clinique purchaseIt seems to me that more could have been done to fix this situation.The only person satisfied by the refund being processed is Ulta.This is not how you treat customers.This is how you lose customers.
