First off if I could give zero stars I would. That being said i’ve been a ulta customer for a very long time and every single time I order online I always have issues with them finding my address I live in a duplex so after so many times of them sending to the wrong address I started using my mom’s address to see if that would help and even then they still couldn’t find her address either the last thing I bought didn’t get sent to the right address and they’re trying to blame me even though every single time I order I check it and make sure that it’s the right address and they’re telling me that they will not give me a refund or send my items to me since it says it was delivered to the “correct” address. This is the worse customer service I’ve ever received and I actually always have terrible customer service here and almost always get stuck with no items or having to pick up my items from the ulta store it’s self. Which defeats the entire purpose of PURCHASING ONLINE. I will never be shopping here ever again and glad to say I’m no longer a ulta credit card holder.
