I went negative in my account because they charged my card twice. now I'm told I have to wait 7 to 10 days for a refund. I asked for a confirmation number or a refund immediately over the phone. they said they can't do a refund because only one order was placed, but I was charged twice. ok. so how can you charge me TWICE for one order? I had 100.00 In gift cards. I bought 127.00 in product. however because of their ridiculous payment options...I had to order the item in store, pay out of pocket, have it shipped to me, return it to the store for a refund to my debit, use my gift card to buy an in store gift card the purchase the product at the store. however, when I placed the order initially, they charged me at the store and when it was shipped. so now, I have 2, zero balance gift cards and 137.00 charged to my bank account of which I should only have paid 27.00 out of pocket and 100.00 gift cards. so basically, through this whole ordeal, ulta has 237.00 of my money/gift cards. I have about 127.00 of product. this should be illegal. I can't be waiting 10 days for a refund. I should have only had to pay $27.00! which I could afford. thanks for ruining my birthday gifts ulta!UPDATE: it's been 12 days and no refund yet. now I have to call again and wait for 30 min for a rep to be no help at all. I'm so mad. no more business from me ulta. makes me wonder how many people don't even know they've been charged double from ulta
