Purchased online during sale shampoo and conditioner. Also purchased leave in treatment for hair on 10/21. On shipping says still waiting for items on Ontrac website from merchant to call merchant. Spoke to a very difficult to understand customer service rep said to call back after 11/2. I doubt I will get my purchase and they will refund what was charged to card. I doubt that they will get me the items at the sale price. This is the 3rd time this has happened this year. I’m done with Ulta been a customer for almost 20 years
