I bought an item online that was a special offer. The deal was you spend $42 on Lancome products and you can purchase the Holiday Beauty Box for $79 (original price $650). I originally opted for store pickup but the Holiday Beauty Box ended up being out of stock at that location. They cancelled the Beauty Box only and not the other items I purchased. The Beauty Box shows as available online but they required I place a brand new order with new purchases (minimum $42 Lancome products a second time) to be eligible for the special offer costing me more money. The customer service was awful. They disconnected me from the chat multiple times and no one could help me. Their only solution was to buy an item online for $650 that was a special offer for $79, or buy more Lancome products that I don't need.
