Especially after the new update, the website and workspace are a mess, almost looking like an unfinished website. It's definitely not user-friendly. The same goes for their workspace. For example there is data that can't be downloaded due to sensitive information, and you have an AI project. It's normal to wait 4-5 hours for your train data, but in their workspace, it can be interrupted because their system automatically logs you off or experiences at least one or two crashes in day at Jupyter. This means you have to start over. Your code will be there, but you have to run every line again. Regarding customer support: at Udacity, there's never a chance to talk with real support; there's an AI chatbot (Seb) that only sends emojis and doesn't provide any useful information. They added UdacityGPT, which is incapable of answering questions. They charge money per course per month but don't provide support within 72 hours. No one cares about you after you pay. I hope people will see this post before purchasing. Also, concerning reviewers, if they're busy, they don't care about you and can even refuse to review your project. For example, if you're near to repaying next month and close to finishing your project, might reviewers will use up all the deadline and can make excuses not to check your project. If you ask for help from support, good luck – you have to wait at least 72 hours, which might only result in a response asking you a question in return.In my capstone project, I shared my repo, code, and blog articles. In this course, I took lessons on coding and GitHub, but not on how to write articles, which makes sense because writing and sharing articles is a personal choice. In my project submission, the reviewer refused to do a review because they believe I shared too much code in the article, which definitely does not make sense. I am not sharing this article as a Udacity employee; this is my personal area and my personal choice. There was no rule in the project rubric stating that I can't share code in my article. The funny part is that, because of this, the reviewer did not do any review for my GitHub repo and code. I am here to learn coding and data science, which should be our primary goal, but this reviewer does not seem to care about this.For now, I have clearly told the reviewer that it's my choice, and if there are any missing parts, they should address them in the review and provide me with some examples. Also, please help me understand the idea of making a perfect article if my code is not right. Let's say there is a critical mistake in my project; I would have to change the entire article. I don't understand this logic. After I wrote this to the reviewer, they are now purposely making me wait for the review and using up all the time for the deadline, which I have never experienced before at Udacity. This kind of approach is not cool, and their attempt to fool me is making me angry.
