There store team either can't handle or manage the tickets because me and myn mate are waiting for 2 to 2,5 weeks to get confirmation on our pre order. Something went wrong with there payment service so they took the money but the order didn't came true. Now we are left with nothing. The support peeps try there best but even they can't reach the store team on what the heck is going on. Now tomorrow the game releases but we got nothing :/