Yes they are terrible. I provided all of the information they requested in my original Case Opening Comment. I needed them to transfer a game from one of my accounts to the other. 4 days, 5 representatives, and 20 messages later, and they transferred the wrong version of the game to the account. Now they're again asking for information I have already provided. The right version of the game is in the Ubisoft Store. All they have to do is remove the current version, and add that version. They are absolutely terrible. It's like pulling teeth. They all have Indian names also so support is being outsourced to non-Native countries where they can pay them less. They get what they pay for.
