ubisoft is worst than ea in customer support.they let you buy ther games and after that theyjust sit down with calm and decide to ingore your support request.i needed support for a multiplayer game but they not responded just after 3+ days.im really lucky instead to pay this theyr game 60 dollarswith a genuine-legal key at cheap price i buy it in a key shop store for just 13 dollars :-)why you need to pay them the full price for a bad and unless support in change ?i suggest you to buy theyr games just purchasing a legal key.direct buy from ubsoft.com is not a deal and cheap affair.bad company of THE YEAR !!!