It's been almost 2 months of asking for support and we havent even gotten past step 1 about verifying my email, they asked me to verify my account via email which I did, 1 month later they send me a message asking me to verify again. 0/10 experience and not the first time this happened with ubisoft support. I've had several cases where they take forever to respond and when they do respond they repeat the same thing they said last time and dont actually read what I say in my messages, its almost like im talking to a robot.