OMG if I only have the option I was about to give them -5 stars. Horrible, the worst customer support ever. It's all copy paste messages and all they say is literally "we are sorry for your frustratio, but nothing we can do" followed with closing the case. Not taking responsibility for their own glitches and bugs, no adequate answers, doesn't even read what you trying to say. I will never buy an ubisoft game again EVER, even if they are releasing GTA 6.i advise you to stay away from thier franchises