I placed a grocery order with Uber Eats on 16 June 2025 using their 50% off Monday promotion. At checkout, I was correctly shown and charged £14.17. However, the next day, Uber placed a second charge of £19.67 on the same card, without any explanation or applying the discount again.I raised this immediately. Despite providing clear proof (app screenshots, bank statement, order summary), Uber responded with scripted and irrelevant replies, falsely claiming I used multiple payment methods or was a temporary authorisation hold, even though both charges are pending on the same card.To make it worse, three items were missing from my order, which were marked "Not Found" in the app, but I received no refund or confirmation for these either.This isn’t the first time this has happened. A previous case in April 2025 ended the same way until I escalated it heavily. It's now clear this is either a recurring glitch or a deliberate system flaw where Uber:-Drops applied promotions during reprocessing,-Charges full price without notification,-And fails to honour their own advertised discounts.Customer support has been dismissive, circular, and evasive. I’ve now had to escalate to my card issuer and am exploring formal complaint channels. Extremely disappointing from a global brand!
