I'm seriously considering switching to competitors like Foodpanda. Making a complaint is a nightmare—they do everything to prevent you from reaching a real person who is better equipped to solve customer issues. Their chatbot is terrible. I just received an order that wasn’t mine, and when I asked for a full refund, they were happy to offer me barely even 50% of my order. If real people were handling this, the problem would have already been resolved, but now I have to wait. It feels like they're doing it on purpose so that customers forget and they don't have to issue refunds.我真的認真考慮要換到像是 Foodpanda 這類的競爭對手了。要提出申訴真的超級麻煩——他們什麼都做就是為了不讓你聯絡到真正能解決問題的人。他們的聊天機器人爛透了。剛剛我才收到一個根本不是我點的訂單，然後我要求全額退款，他們卻只願意退不到我訂單金額的一半。如果是有真人處理的話，問題早就解決了，但現在我只能等。感覺他們根本就是故意拖著，讓客人忘記，好逃避退款。
