My dog nearly died tonight -- she was poisoned. I needed immediate drive to emergency vet. I knew Uber had Uber "Pet" so I relied on them. The first driver never arrived. I was left waiting in the rain with my dying dog. Second driver arrived and refused to take me with the dog who by that time was dying in my arms. He spoke very little English so was hard to understand but I gather he said he never agreed to take dogs (even though I booked Uber Pet specifically). There was no way to reason with him as he spoke pretty much no english. There is no way to discuss this with Uber as their entire so-called customer service is AI, so hey --- Uber, you suck! I trusted you, you let me down BIG TIME as you nearly killed my dog. I sincerely hope people will read this and stop using irresponsible companies like this. At least have the courage to face us rather than leaving it to AI. Pathetic.
