As a treat for my daughter I included an add on for dessert from a near by store (Dairy Queen). My delivery driver only dropped off our main order (Pizza). Only the pizza was shown is his picture evidence, and I have it on my ring camera! My daughter worked hard in city finals for track and field today and this was a treat for her. When I raised the issue in the app that the Dairy Queen order was not delivered, I received no response. Very unhappy. So 30 mins later I called in and they basically told me there was nothing they could do, and they would not be refunding me the money spent because the driver had marked it as delivered. Like what?!?! I HAVE IT ON CAMERA! And the driver took a picture where you clear see only 2 pizza boxes! I’m beyond upset. Now my daughter has no treat, and I am out money. On principle, to have big companies like Uber treat people like this way is not okay! I said, why wouldn’t you call the delivery driver, it’s probably still in his car?? Like zero attempt to actually help. I said I wanted to speak to a manager and the guy said, the managers answer will be the same. I amPrepared to share this story FAR AND WIDE. I said I still wanted to speak to a manager. This was 2 hours ago and now I’ve got an alert from the app that the matter is resolved. NOTHING IS RESOLVED. Beyond the worst customer service! This is not okay Uber. Everyone needs to know that basically any delivery driver can say they dropped your order, and even if you have evidence that they didn’t, they will still screw you over. This is not okay.
