Uber is great as long as you don't have any issues. Good luck if you do and need to contact customer service - I lost my phone with the App which serves as 2FA recently and it's been an incredibly frustrating experience trying to get that back despite having access to both the email and the phone number that are registered with the account and offering any kind of identity verification Uber would like. If you don't have access to your account, there's no phone number, email or chat, only a form where you get generic scripted responses from bots that are unrelated to the question. There's no way to continue the thread without account access, and each new attempt starts over from scratch with another generic, irrelevant response - all 4 of which have been unrelated to the topic of how to recover acount access and offer useful information such as "The phone number you wish to use is already on the account" "Please follow the following steps in the App to turn on 2 factor authentication".When I painstakingly copied the previous responses and uploaded it with a 4th contact attempt to get a human responding, I received the message "We have noticed that this concern was addressed on Jun 05, 2025 on a different thread. Since this has been resolved but raised multiple times, we’ve closed this thread to avoid any confusion. Thank you."Guess this is goodbye, and I'll have to find an alternative.
