I use a software that can integrate only with Twilio so I've been trying to contact Twilio for the past 2 weeks to become a new member. Their website says "World class customer support". But it's as if the company doesn't exist or they don't have any employees. I've tried contacting them through their website requesting someone from sales call me to discuss their products, I've tried calling them directly each and every day leaving voicemails. I've tried texting them and even leaving them feedback on their website. This is a wakeup call that if it's impossible to connect with anyone now and I'm not even a customer yet, I have no hope that anything will magically change once they have my debit card number on file and taking my money. I'm so disappointed in the time I've wasted for my business just trying to talk to someone there. I'm going to stay as far away from Twilio as I possibly can and I recommend you do the same.
