We own a lake house at Lake of the Ozarks in Missouri. We were listed on FlipKey.com and TripAdvisor.com. We have a zero cancellation policy, because we only have 12 weeks during summer to generate rental income. A guy rented our Lake home during Memorial Day Weekend 2021. He was unhappy because the weather did not cooperate. He claimed he was unhappy because we have 2.5 baths and not three baths as listed. The site does not allow you to put down 2.5 baths. We are one toilet short of 3 baths. He was a small group of 7 family members, and lack of one toilet did not impede his use or enjoyment of our Lake home. He was pissed because the weather was bad and he could not enjoy the Lake. He never even reached out to us with a problem when he was at our house. Flip Key and Travel Advisor nevertheless just literally gave this guy a full refund, over $3,000, over our objection. Over lack of a toilet at our Lake house! This should tell you how they stand behind their hosts. Joke of a reservation site for hosts and home owners. Take your business to AirBnb. We get 95% of our renters through AirBnb and never have a problem with them as guests. Flip Key and Trip Advisor seem to be where the loser guests of the world seek comfort in, and no wonder when they get full refunds after staying at our Lake house and leaving unannounced due to the weather not cooperating. I'm an attorney and explained to them the difference between a material misrepresentation and negligible omission in an listing. A lack of a third toilet, for three adults and four kids, did not impede the guests' use of our house. Did not matter to Flip Key / Trip Advisor. Full Refund issued to the renter. Were out $3,000 on one of the busiest weekends at Lake of the Ozarks. We're removing our listing now from their service and going exclusive with AirBnb. The Shields
