First of all, it is impossible to reach anyone at this company, even if they take $810 out of your account for starting a free-trial. This was for my business. After finally finding a secret phone number on the web, I was able to reach someone who then made me e-mail them instead! I had already attempted to reach them via their numerous special forms with no avail. Now, I have been in the same thread with several TripAdvisor employees for 2 weeks and they finally said that they will not refund my money because I signed up for a free trial and now it's a paid service of $810. Stay away! Furthermore, their "service" does nothing for your business. Yelp & Google offer far better services at zero cost or if you do pay them, you can see how well your business does. They clearly just exist to get small businesses to sign up and then they take your money.
