I have been writing reviews on Tripadvisor for 17 years and I never had a problem. Even when I had to write truthful negative reviews, the reviews stayed on the site, and sometimes I even received an apology from some restaurant/hotel owners who were honest enough to acknowledge some shortcomings in their services.Last week, someone asked for one of my restaurants' reviews to be removed and unfortunately, I did not check my mail promptly enough to ensure that the review stayed published. I posted my own photos with the review to prove the truth of my statement, but this restaurant chain obviously cannot stand the truth about their subpar, extremely poor, and rude service.I have now reposted my review with photos and I am waiting for Tripadvisor's reaction. It's very unfortunate that it is impossible to contact Tripadvisor and be able to explain the situation and I think that their customer service should be reachable by reviewers. Otherwise, there is no point in allowing anybody to write reviews. Also, I would like to know who reported my 100% truthful review and I would not be surprised to know that it is someone linked to that wretched restaurant.PS Tripadvisor contacted me on April 7th and I read the mail only on April 11th, and I apologize about that but they should verify who flagged my honest review.
