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Incorrect tickets sent

I was in Mexico City and bought a Frida Kahlo ticket. On the confirmation page I clicked the "save ticket to Apple Wallet" button and thought I was set. At the museum I was told that it was not the correct ticket and this problem "happens all the time with Tripadvisor". I had to call TA to get a correct ticket texted to me using up 30 minutes of my allocated visit. Why hasn't this issue been fixed???

1
Date of experience: May 19, 2022