I've changed my review from 1 star to 3 stars because TripAdvisor finally (after 7 weeks) addressed my issue and removed the fake reviews from our page. The algorithm function is unreliable at identifying fake reviews and TA only has 300 agents to vet 7 million posts. Clearly, that's not enough so fake reviews slip by on both sides of the fence. We went from an average of 15 bookings per month to 0 bookings from the end of April until July (we still have no bookings) because of the fakes. We hope that our business will recuperate from the damage. That remains to be seen.I advise any supplier who is being defamed by fake reviews follow all of TA's procedures and consistently stay in contact. The thing that actually worked for me was this review on Trustpilot. Until I posted here I only got the run around.Following is my original review:My husband and I are dependent on TripAdvisor reviews. We went from being a 5 star business over a period of 3 years to being completely shut down overnight by fake reviews created by a psychopath proven to be focused on destroying our business. After unsuccessfully using all of TripAdvisor's suggested methods for reporting and removing fake reviews, we contacted TripAdvisor CEO Matt Goldberg directly, also to no avail. We sent him "concise and informative" documentation of all evidence of criminal behavior by this psychopath including proof of the FBI investigation, the restraining order and copies of social media threats to destroy our business as well as threats of violence by the perpetrator.We filled out and submitted TripAdvisor's "Content Integrity" form. We showed that all of the fake i.d.'s created to allow the perpetrator to make fake reviews happened within a time period of less than 30 days. We even showed that during the month of May when the perpetrator claimed to have taken our tour - we had NO BOOKINGS!TripAdvisor has allowed the fake reviews to remain (6 fake reviews one directly after another - and counting) and removed our replies showing that the reviews were in question and being investigated by TripAdvisor. After contacting Matt Goldberg, CEO we received a letter saying that TripAdvisor detected no suspicious activity. Our responses were again removed and we have had to answer each attack (multiple times) as if it was a real customer in order for our account to remain open. We have taken legal action against this psychopath. However, in the meantime our business is shut down and the 40% commission we have been paying to TripAdvisor means absolutely nothing, because TA has aided this psychopath in the ruination of our business by continuing to publicize the fake reviews to all of their constituents i.e. Bokun, Cruise Critic, FlipKey, The Fork, Holiday Lettings, Housetrip, Jetsetter, Niumba, SeatGuru, Viator... We have had no tours since May 1st, 2023 and the fake reviews keep coming. Although we have no bookings TripAdvisor still accepts the reviews as legitimate.Clearly, TripAdvisor's policy of "Content Integrity" is not meant to protect suppliers.
