We upgraded to the 'Premium' profile subscription under the impression that we would have a dedicated account manager, up to 6k sponsored ads throughout the TimeOut website every month and more better features to help increase our visibility. Half a year later, I have emailed the account manager and the premium support team multiple times now to which I've received zero responses to my requests for editorial attention and my concerns that the number of sponsored ads promised are barely averaging half of what was promised. Their support team is unresponsive and they do not hold up their end of the subscription contract. Huge waste of money and very frustrating experience.
