Let me start by saying the app itself is very entertaining and probably the best social media platform around now entertainment-wise.My issue is with their moderation of content but mainly the moderation of comments.I'm Head of Customer Care at a company that runs online dating sites so I deal with moderation day in/day out and have done so for over 10 years and I'm shocked by how poor their moderation is.Racism, sexism, grooming, and an abundance of awful things generally are all RIFE all over the app.They use AI to detect anything that believe should not be there but the AI must be of the lowest quality as Stevie Wonder would be better at identifying these things.Post AI detection, I believe that it then goes through to a human for review but they're just as awful. They need to completely rethink their moderation process, training of staff, and invest heavily to improve it as it's a cesspit and not the kind of place you'd want your children to be if they end up on the wrong side of TikTok which as far as I've seen, is all of it.With the money it makes the security they provide is simply not good enough!
