Disliked the way the pre-check process and staff. After checking my small diaper bag 3 times, they put on the wristband on the bag, one staff member told us oh the bag is too big. I informed her 3 times that it was checked and had the good to go sticker, so she reached to my bag and ripped off the green band so we don’t go through security, then quickly her lead came and started arguing with is without even listening to what happened. We asked for her supervisor to talk to, she answered that she is it and she’s making a decision by revoking our tickets and not allowing us in! When we started arguing with her she called support, actually security people, who were truly very supportive. Listened and took us to another entrance and ensured that we got in. They apologized for that behavior and wished us a good time. That was my son’s first live experience and was very excited but the pre-check staff made it the worst! He was scared and cried when he heard that we won’t be allowed in! It was unforgettable but in a bad way!
