Below is a copied email transcript with Thumbtack's supposedly customer service department. As you can see, I have to reach out and follow up with them on an issue that I have with a company that Thumbtack does business with who stole my money and will not process my refund as requested. It took more than the 2-3 days like they said to get an answer, and they still continue to work with this companies accounts. When trying to resolve this themselves, Thumbtack is too stupid to realize that this is a web service issue and not a home renovate issue, and have no intent in resolving any issues. As far as I am concerned, Thumbtack is hosting a company that embezzles clients money. This should be illegal. Thu, May 4, 7:56 AMto me Hi Anthony,Thank you for providing this information. Razia is the individual who set up the account for services so they are most likely the owner or partner of the company and then sent their team out for the project.I will be reaching out to Razia via email and phone calls to address your concerns and your request for a refund. If Razia is unresponsive or unwilling to address your concerns, we can take necessary action to encourage them to do so, including possibly placing their account on hold until we can verify with you that your issues have been addressed.Please allow me 2-3 business days to try and get in contact with them and I will follow up with you as soon as possible. If they are unresponsive I will be able to provide additional information on the next steps that we can potentially take within the scope of Thumbtack. AlyssaThumbtack Trust and Safety TeamClick here to schedule a call Anthony Carter Thu, May 11, 1:42 PMto thumbtackI am following up regarding your last email on the refund status from Web Design Solutionz. I was waiting more than the 2-3 business days you stated to me to find out if you have received an answer from the Web Design Solutionz? Again this is my first, last, and probably only time I use any services through Thumbtack. This has been a unprofessional and bad overall experience.AnthonyMay 4, 2023, 7:56 AMto meHi Anthony,Thank you for providing this information. Razia is the individual who set up the account for services so they are most likely the owner or partner of the company and then sent their team out for the project.I will be reaching out to Razia via email and phone calls to address your concerns and your request for a refund. If Razia is unresponsive or unwilling to address your concerns, we can take necessary action to encourage them to do so, including possibly placing their account on hold until we can verify with you that your issues have been addressed.Please allow me 2-3 business days to try and get in contact with them and I will follow up with you as soon as possible. If they are unresponsive I will be able to provide additional information on the next steps that we can potentially take within the scope of Thumbtack. AlyssaThumbtack Trust and Safety TeamClick here to schedule a call
