Don't let you fool by the reviews or prices, their customer service is a joke. I'm in Portugal, I sent back a 279€ item the 10th of October. They provided me a label to Lisbon and the package arrived safely in Lisbon the 15th of October. After that nobody knows what happened. The package is apparently lost, for some dumb reason they don't send you a label to Germany but to Lisbon, and their partner there have to send the item back to Germany. So basically they tell you what to do, they give you a label to Lisbon, and that's all you're suposed to do. But if for some unkown reason, their guys in Lisbon loose the package, they don't refund you!! Their excuse is that they didn't get the package. But how can I be responsbile for what their guys did in Lisbon? First they tell you to wait up to 4 weeks, and that's what I did. I contacted them today and they told me they have to open an investigation in order to refund me. But what have I to do with this "investigation"? I was told to ship to Lisbon and the package arrived there in 5 days, I did what I was supposed to do, why should I wait? What about this stupid investigation? They don't have a clue where the package is, it's 100% not my fault, and still they refuse to refund me! Unbelievable! So it's been now a month they seized me 279€, I was basically robbed.Their customer service just repeat the same thing, "the investigation, the investigation". Do your investigation, do whatever you want but refund me first, since I have nothing to do with this problem and I did everything as I was told. So beware, they have a very dumb and bad customer service, don't trust them. Definitely buy somewhere else, there's plenty of on line store much more reliable than Thomann. Big companies like this are not to be trusted, cause they don't care at all about their clients, beware!
