I am currently out of pocket for £2500 through no fault of my own :/I ordered a NS Design NXT5a from Thomann and it wasreceived in a used state. I requested a reduction to accept the damages on the mount of the instrument and was offered a small £150, which is 6% of the total sale price. I declined this amount and requested collection assuming that meant I was returning for a refund. Unfortunately the collection took a long time due to inclement weather and the 2nd time the courier didn't show up. I enquired when I could expect my refund and CS informed me the parcel is now missing!!!! And once received they would send a replacement!!!!!! I don't want a replacement as I went out and bought a WAV cello in the meantime as can't keep waiting for weeks/months on end and be offered minute discounts on B-stock. What can I do to swiftly resolve this matter and is anyone listening?? Please also check with customers whether they would like a refund or replacement before assuming the former, when I originally wrote to you asking where my refund was. Customer Service needs more training to efficiently deal with things in a sensitive and efficient manner. I now now missing ~£2500 with no definitive understand when or if I will every receive the money :(((((( great way to go into Christmas, and CS wished me a Happy Christmas!
