Bought a B-stock telecaster and volume pot was not working properly. The sound was constant there was no way to volume down. Shared, pictures of the electronic unit and video as proof, the Thomann was requested the guitar back to repair. However the waiting time up to 3 weeks for a new bought items? Is this not a little bit longer? Why the guitar was not checked before? This guitar supposed to travel 3 times to the thomann? This is 3rd guitar(s) i bought from you and all the time something is faulty. This shouldn't be a coincidence any more? And yes, i have been still waiting for the guitar. -----UPDATE-----I should just review my rating since the Thomann Team has contacted me to solve problem. I should mention that i was sceptic that the problem really could be solved. But they were really great and dealt with all without any problem and sent me back my both guitars. I'm really impressed and happy with this customer support. I feel valued by Thomann and i am happy and ready continue to order and i did ( ordered Quad Cortex :) ). Thank you so much Thomann and lovely supportteam.
