It’s true, The Times, a British institution has reduced itself to the depths of a pier head con artist. I was drawn in by a £1 for 3 months subscription and today I’ve gone through the pain of cancelling. You can join online but you cannot leave online, to cancel you have to ring their subscriptions number and be subjected to lies and sharp practice from the staff. For example, I had my identity verified only to be told “it will take a few minutes for your details to load on our system” (What!? Are you using steam power? You loaded my account to verify my identity!), they use these few minutes trying to brow beat you into a lower subscription and when I said no they put me on hold and then told me I had to pay for a full month because I hadn’t given 15 days notice even though I’d eMailed them 19 days ago (apparently my eMail wasn’t in the correct format so didn’t count). So I asked to give 15 days notice on the £2 a week offer, they said no as I had rejected the £2 offer 3 minutes earlier and it was no longer available. They referred me to the T&C’s saying 15 days notice meant I had to pay for a months subscription at full price! OK, take the money, I’ve cancelled this subscription, my sky TV package and my NOW TV package and will never use your products or services again. Well done; for a one off thirty quid sting you’ve lost over a hundred each month.
