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Finding it extremely difficult to…

Finding it extremely difficult to cancel a trial.I thought like any normal organisation if I cancelled my payment it would cancel the trial, it seems that isn't the case and they're still demanding sums of money.They refuse to cancel the subscription via email and insist I call them, but if I call them there is an automated message saying they're extremely busy and the queue is full and I get hung up on before I manage to speak to a human being.All seems very shady to me.

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Date of experience: May 12, 2021