I knew what to expect after reading all of the reviews here but still thought I might be able to get through to someone in order to cancel my subscription. The first time I was in a queue and after 15 minutes, I went from being the 5th call in line to the 3rd but then the call was disconnected shortly after. I called straight back and was then somehow the 7th caller on the line and the same thing happened where the call was cut off after I waited on hold for ages. I gave up after the third call, looked in to it online and found out that Barclays can block the payment if the retailer won't cancel your payment or you're having issues with the retailer i.e. The Times. I've managed to get Barclays to cancel the monthly payment from my account. The Times are actively running some sort of scam here where they've made it impossible to get in touch with them and are the only subscription service I've come across that don't allow you to cancel online. They've also made it even more difficult to cancel with your bank because the subscription isn't set up as a direct debit payment. Would advise anyone else to avoid them like the plague and if you're struggling to cancel, get in touch with your bank.
