Disgusting customer device. I had two subscriptions going on at the same time, which I wasn’t aware of. I was only aware of my student subscription- the manager I spoke to didn’t even go out of her way to try and understand what had happened. Accusing me of lying. I called back again and a lovely lady named Davina found my student account. She explained that a refund wouldn’t be possible, so then I tried to speak to a manager and she was completely unsympathetic and unhelpful. All I wanted was a refund for the £14.99/month subscription which I wasn’t aware of and keep it student one. PLEASE DO NOT TAKE OUT A SUBSCRIPTION WITH THEM!
